Please reach us at info@cruxlaboratory.ca if you cannot find an answer to your question.
An arch support is a custom-contoured insole, providing effective pressure redistribution and comfort that can’t be found in any off-the-shelf product. Just like arch supports, custom orthotics are also made from casts of your feet but are made with internal or external correction, and special features tailored specifically to your symptoms. An in-depth assessment is performed by a certified clinician including; functional testing and gait analysis. A Canadian Certified Pedorthist is one of the few professionals qualified to provide custom foot orthotics.
Due to the retail nature of this product it will not qualify for private insurance coverage. Some customers have had success in submitting the invoice to their Health Spending Account.
The Crux Lab Team visits multiple locations around the greater Calgary area. We will schedule a no-charge 1:1 consultation with you to get a better understanding of your needs, lifestyle, and footwear to help you select the device that is best for you. Following this 1:1 consultation, we will capture a 3D scan of your feet to ensure an excellent fit, and begin manufacturing your Tru2U arch supports.
If you do not see an event near you, please contact us to arrange for mobile services, or suggest an event location near you!
The Tru2U arch support base (shell) is warrantied for 5 years against manufacturer defects, breaks and cracks*. We recommend having the top and bottom cover (if applicable) replaced approximately every 1-2 years or as often as you replace your shoes.
*Warranty is to Crux Laboratory discretion
You will only receive the benefits of the Tru2U arch supports when you are wearing them, much like prescription eye glasses. Similar to eye glasses, wearing the Tru2U arch supports can prevent additional strain or injury.
The short answer is maybe. Some of the Tru2U arch support styles will be interchangeable between most types of shoes, others are highly specialized for specific footwear, or fit to a specific shoe and may not be a good fit in other shoes. Fear not! The Crux Lab Team will help you decide which style will best fit your unique needs and lifestyle. We offer additional pairs at a reduced cost for existing customers, so you may not even need to decide!
Every device is custom made, and follows the same manufacturing process as a custom orthotic device. We manufacture in weekly batches so the arch supports are ready for pickup, fitting, or delivery in 2-3 weeks from the date they are purchased.
Tru2U Arch Supports cost. $250 If you are interested in multiple sets, there is a $25 discount for each subsequent pair for the same customer.
Tru2U arch supports are built to last. Be sure to let our team know which activities you are involved in and we will ensure your Tru2U arch supports are appropriate for your needs and lifestyle.
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